AutoStuhl · Legal

Shipping & Delivery

Last updated: August 31, 2026

Every AutoStuhl is crated and delivered as oversized freight. This policy explains how shipping is quoted, how long it takes, and what to do on delivery.

Crated Freight

Because an AutoStuhl is heavy, oversized furniture — a finished chair weighs about 150–160 lb and ships crated at about 240 lb total (chair, pallet and crate), on a roughly 30 in (76 cm) five-star steel base — it ships crated by specialist LTL freight, not standard parcel. Shipping within the contiguous United States is our standard service; for Alaska, Hawaii, and U.S. territories, a surcharge applies.

How Freight Is Quoted

At checkout we calculate a freight estimate from your ZIP code and your delivery location — residence, business with a loading dock & forklift, or business without one. The estimate is included in your total and paid at checkout, and is clearly marked as an estimate. In the rare case the final carrier cost comes in higher than the estimate, we will email you before shipping to arrange the difference, and we do not ship until it is resolved.

Build & Transit Times

Typical build time is 8–9 weeks, as each chair is hand-built to your commission. Freight transit is additional and varies by destination. We will keep you updated and provide tracking or a scheduled delivery window where available. All timeframes are good-faith estimates, not guarantees.

Delivery & Scheduling

Delivery is curbside. Our freight partner will typically contact you to schedule a delivery appointment. Please ensure someone 18 or older is available to receive and inspect the piece, and that the delivery location is accessible. For residential deliveries the truck brings a liftgate to lower the crate to the ground; business deliveries assume a loading dock or forklift unless you selected a business without one at checkout. White-glove (in-home) delivery, unpacking and placement are not included — you uncrate and position the chair (about 150 lb), so please have a second person or basic equipment ready. You are responsible for providing a complete, accurate delivery address and for selecting the correct delivery type; re-delivery, liftgate, or address-correction charges resulting from incorrect information may be passed on to you.

Inspection & Damage Claims

Please inspect your crate and chair at the time of delivery. If you see any damage, note it on the delivery paperwork and take photographs before the carrier leaves, then contact us within 48 hours at concierge@autostuhl.com with your order number and photos. Prompt reporting allows us to resolve freight-damage claims quickly. See also our Returns & Warranty policy.

Title & Risk of Loss

Title and risk of loss pass to you upon delivery to the address you provide.

International Orders

We currently ship within the United States. If you are outside the U.S. and wish to commission a piece, contact us at concierge@autostuhl.com to discuss export freight, duties, and taxes, which would be your responsibility.

Questions? Contact us at concierge@autostuhl.com.
AutoStuhl is a brand operated by Next Level Innovations Inc.
27530 US-31, Flomaton, AL 36441, United States.